Contact Us
Questions about a weave, a size or an order in flight — we answer within one working day.
Customer care
The fastest way to reach us is email. Include your order number (it looks like AUR-1722581234-4F2A) and we can look the order up straight away.
Registered address
Aurima Sarees Pvt. Ltd.B-3/145, II Floor
Paschim Vihar
New Delhi 110063
India
Correspondence address only — we are not a walk-in showroom. Please write or call before visiting.
What to contact us about
- Order status or tracking — quote your order number; tracking is emailed at dispatch.
- Returns and exchanges — within seven days of delivery. See shipping and returns.
- Custom stitching — send measurements with your order number; blouse stitching adds 5–7 working days.
- Saree advice — tell us the occasion and the season and we will suggest a weave.
- Payment problems — if money left your account but the order did not confirm, send the Razorpay payment id. Failed payments auto-reverse in 5–7 working days.
- Wholesale and press — use the same email with "Wholesale" or "Press" in the subject line.
Grievance officer
In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints that are not resolved by customer care can be escalated to our grievance officer at [email protected], who will acknowledge within 48 hours and resolve within one month.
Before you write
Many questions are already answered on the shipping, returns and size guide page, in the FAQ at the foot of the home page, or on About Us if your question is about sourcing. For terms governing an order, see our Terms & Conditions and Privacy Policy.